How to contact PO Flow support

How to contact PO Flow support

The PO Flow support team is here to help with any questions, issues, or feedback you have. Here is how to reach us.

Support form in the app

The fastest way to get help is through the support form built into PO Flow:

1. Click Support in the left navigation.
2. Select the request type: Support, Feature Request, Report a Bug, Billing Question, or Other.
3. Choose a priority level that reflects the urgency of your issue.
4. Enter a clear subject and describe your issue in detail.
5. Enter your email address so we can reply directly.
6. Click Send Message. You will receive a confirmation email immediately.

Email

You can also email us directly at support@hollistechnologies.com. Include your store domain and a description of the issue.

Response times

• Starter plan — within 24 hours on business days.
• Growth plan — within 4 hours on business days.
• Pro plan — within 4 hours on business days (priority support).

What to include in your support request

To help us resolve your issue as quickly as possible, please include:

• Your store domain (e.g. yourstore.myshopify.com)
• The PO number or supplier name involved, if applicable
• A description of what you were trying to do and what happened instead
• Any error messages you saw (a screenshot is very helpful)
• The steps to reproduce the issue if it is a bug